FAQ
Our Commitment
At Gloss Salon & Day Spa, we believe beauty is about more than just hair, skin, nails, or body treatments—it's about the complete experience. We take a personalized, whole-person approach to every service, creating a seamless experience designed around your individual needs and goals.
Our team of highly trained professionals is passionate about helping you look and feel your best. From the moment you book your appointment until the time you leave, our focus is on providing exceptional care, personalized attention, and an atmosphere where you can truly relax and recharge.
Whether you're visiting for a quick refresh or a full day of self-care, Gloss is your escape from everyday life. Your comfort, well-being, and confidence are at the heart of everything we do.
What's important to you is important to us. We can't wait to welcome you and provide an experience you'll look forward to again and again.
Appointment Scheduling or Changes
Scheduling your next visit is simple and convenient. Book your next appointment before you leave the salon, contact Gloss Salon (402.502.1850) or schedule online anytime at www.glosssalon.com.
Changes or Questions about your appointment?
Email booking@glosssalon.com or contact Gloss Salon at 402.502.1850.
Loyalty Program
All guests are automatically enrolled and begin earning points automatically!
Purchase of services, products and scheduling appointments before you leave are all ways you can earn points. When you earn 1000 points, you receive a $20 off your next service or product purchase.
Gift Cards
Gift cards are available for purchase in the salon and online. Gift cards do not expire. Gift cards are non-refundable and are not redeemable for cash.
Arrival and Late Policy
New guests, or guests who need to complete paperwork, are kindly asked to arrive 10–15 minutes prior to their scheduled appointment to allow adequate time for consultation forms.
If you arrive late, your service may need to be shortened to accommodate the remaining appointment time. In some cases, the appointment may need to be rescheduled or forfeited.
To ensure all guests receive their scheduled services on time, appointments will conclude at the originally scheduled end time so the next guest is not delayed.
Deposits for select services
A $50 non-refundable booking fee is required for select services. If an appointment is cancelled, rescheduled, or missed with less than 24 hours' notice the $50 booking fee is not refunded.
New Guests
A valid credit card is required to schedule an appointment. If an appointment is canceled, rescheduled, or missed with less than 24 hours' notice, a $50 non refundable booking fee per service will be charged to your credit card.
Missed Appointment, Cancellation or Changes to an Appointment with less then 24 hours notice
To provide the best possible service to all guests and to respect the time of our service providers, we require a minimum of 24 hours’ notice to cancel or reschedule and avoid a non-refundable booking fee.
Services for Minors
A parent or legal guardian must complete, and sign all required consent forms before services can be performed.
Children Policy
To help provide a safe and relaxing experience for all guests, we kindly ask that only children who are scheduled to receive services accompany you to the salon and spa. Children must always remain under the direct supervision of a responsible adult.